• Physically set up one PC or MAC computer system, including the computer plus monitor, keyboard, mouse and speakers.
• Organize wires and cables with your cable ties
• Install one new software application each additional: $30
• Install one peripheral or external device each additional: $30
• Configure new computer to access your existing Internet account and one existing email account.
• Test computer to make sure it is functioning properly

• Data Backup or Transfer
• Backup or transfer your computer data to another medium (CD or DVD, internal or external hard drive, network-attached storage or another computer)
• Import the data into an installed program or location (when performing a data transfer).
• Transfer of files, email, my documents, address book and favorites.
• Fee is for one computer

• Troubleshoot one computer
• Repair any operating system issues (boot issues, blue screens, etc.)
• Remove all viruses and spyware on the computer using approved tools
• Apply operating system critical updates
• Remove any unneeded startup items and unneeded programs
• Test operating system for proper functionality
• Conduct a physical cleaning of the computer
• Provide you with an estimated cost for any hardware repair(s) or upgrade(s) needed to provide a complete solution
• Less than 2 GB backup

• Troubleshoot one computer
• Test all software and hardware installed on the device for proper functionality
• Provide you with an estimated cost for repair(s) or upgrade(s) needed to provide a complete solution
• Repair service not included

• Network up to 2 devices (options listed below)
• File printer sharing
• Media sharing
• Printer connection
• Router setup
• Network security
• Internet configuration and physical setup, including ISP setup
• Does not include cost of the equipment
• Wireless set-up only. Running networking cables will result in additional charges

• Visit your location to design a technology solution with the customer
• Review your current devices
• Recommend integration options, upgrades and purchases
• Apply the cost of the consultation to a discount on resulting service and product purchases

• Temporary files, start up files, and registry cleanup
• Review software that may slow down your PC/li>
• Defrag your PC
• Check for Windows updates
• Reviewing anti-spyware and anti-virus definitions
• Test computer to make sure it is functioning properly

Customer pre-requisites

• Customer pre-requisites
• Working broadband connection
• Working PC
• Existing customers will be billed on their account
• Non-customer will need to pay with a credit/debit card prior to installation

• Install and configure online backup software
• Perform necessary software updates
• Create desktop, start menu and quick launch bar access shortcuts

Customer pre-requisites

• Working broadband connection
• Non-Glenwood billable customers are required to pay for one year of backup in advance
• Online backup service is a monthly fee.

• Determine computer compatibility for, install (1 software title)
• Perform necessary software updates
• Importing of up to 100MB of data into the application if upgrading
• Create desktop, start menu and quick launch bar access shortcuts
• Cost is per piece of software

Customer pre-requisites

• Working broadband connection
• Purchased software or willingness to purchase software from on online software store./li>
• Valid credit card to purchase software online.

• Assist with hardware issues
• Help install new hardware
• Setup and configure new hardware

Hardware can include:

• Printer
• Scanner
• XboxS
• IPod
• Others

• Repair: OS issues including the cause of crashes, lockups or unusual PC slowness
• Virus/Spyware/Malware removal

Customer pre-requisites

• Working broadband connection

• Install one network device to existing network
• iTouch
• PC access point
• Print server
• Wireless range extender