Customer Care

24×7 Help Desk
Hotline: +880 1712 721 388
Telephone:
Email: info@bct-bd.com

Ticketing System

To improve our support, please log your support in our ticketing system.
Email: ticketing@bct-bd.com

My BCT BD

IMAP/POP3: mail.bct-bd.com
SMTP: smtp.bct-bd.com (require user authentication)
DNS: ns1.bct-bd.com(118.179.223.10), ns2.bct-bd.com (202.4.96.6)
Webmail: http://mail.bct-bd.com
Change password: http://mail.bct-bd.com/cgi-bin/chetcpasswd.cgi
Traffic monitoring: http://mrtg.bct-bd.com

Commercial Support

Commercially we concentrate on assisting you on the specifics of your business with us. For example, when developing complex connectivity solutions, you can call on the expertise of our pre-sales consultants to help design, cost and implement a complete communications proposition; to assist your marketing activity our marketing team can provide white label collateral; while your account manager can guide you through the service options and opportunities available to you.
For any commercial issue please contact marketing@bct-bd.com

Operational Support

In operational and technical terms our customer service, systems and technical support teams are equally committed to delivering service quality. Provisioning specialists co-ordinate the implementation of your services and handle your enquiries; experienced systems engineers monitor and maintain our national next generation network continuously via our Network Operations Centre. Technical support experts provide 24/7 supports for all of the services we provide.